Refund policy
NOTE
Issues with your order must be reported within 3 days of receiving the parcel. We will not be liable for any claims after 3 days have passed.
Please provide photographs of any issues with the product including the outer package.
We do photograph and/or video all parcel contents before sending out to the customer, if the issue is regarding any shortages, we will cross reference it with the dispatch picture/video.
If we find or suspect that an individual/company is being dishonest - we reserve the right to refuse your future orders.
We do take this seriously and will take action against such matters.
Order Cancellations
If you need to cancel your order before it has been shipped - please contact us with your order number.
Any order which is cancelled after payment has been processed - will incur a 3% deduction of the total refund amount.
This is the transaction process fee we have to pay which is not reimbursed to us.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please contact us before you send any parcel - to receive authorisation. If a Parcel is sent back and it was NOT eligible for a refund then the customer will be responsible for return postage to send it back and a refund will not be issued.
Only sealed complete packages can be returned - we will NOT accept less quantity packs - which also includes if you have tried to assemble one and folded the box. - If you ordered a 10 pack - must be a 10 pack returned unused - 25 pack - 25 pack returned unused - and so on...
Deduction
There will be a 5% deduction to the refund total to cover re-stocking/administration fee.
Please contact us for the return address.
Return Terms:
- Please ensure the goods are not used and in their original packaging.
- Please include your name and order number in the parcel.
- Please pack well – to ensure there is no damage in transit – as we cannot refund damaged goods – you would need to make any claim to the postage company yourself as the sender.
- You need to pay for return postage - You may choose your own return postage method – we advise you keep your proof of postage until we receive the parcel back
- Once received - we will inspect the good and refund the product cost back. - Original postage will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Sale items (if applicable)
Only full priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sweettreatspackaging@outlook.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please use a tracked return postage method. As a refund will only be issued when the item is received back.
We cannot refund postage if an item is returned back to us due to the courier being unable to deliver/ customer did not arrange re-delivery or did not collect from their local depot. We provide tracking numbers for all orders and our couriers send updates via mobile message and email in regard to delivery. - if an order is not received in time the customer can check the tracking - which will advise them if a delivery was attempted and what to do next. They can also contact us, and we will check tracking. However, if you contact us more than 10 days after dispatch - then it may be too late for us to re-arrange delivery for you as the parcel may already be on its way back.
In this case - you may also be liable for a deduction of the return postage we are charged by the courier.